How to Problematize the Workplace without Really Trying

The Process and Methods engineer introduces problems where heretofore there were few: they, and their staff, redesign a business after the image of the method’s own insecurities — the product no longer dictates the form. Rather, the product is made to fall victim to nebulosity-by-design; it is remanded into the custody of the Process and Methods engineer, where it is ‘architected’ to death. There is a point at which adding complexity to production ceases to have the positive dithering effect it once had. Positive dithering effects — happy accidents — emerge when a product dictates process, and are effectively cancelled when complexity for its own sake becomes an overriding business imperative.

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